Business Process and Religion – Evangelism – Yes; Fundamentalism – No

I see I am going to have to dedicate more time to getting the blog out … but when I look at the broad range of tasks I have to get completed in the next 2 weeks I am back at the office – God knows where I will find the time.

Over the last 20 years I have found myself trying to help a broad range of people understand the various vagaries and wrinkes of business processes. But I have found a real difference in the receptivity between those people who know very little (and want to learn) those who think they know a bit (and want to be impressed). When introduced to a new modelling technique or approach, the common reaction is “why would I want to do it like that, I can always use <whatever technique I know already> to model that. What they seldom consider is what that new technique or approach might do for them, or how it might give them another subtle perspective.

So perhaps you will understand me when I say Business Process is a little bit like Religion – once people have been inured in one branch of the church, they tend to resist attempts by others to engage them (just think about Protestants and Catholics for a second – they have a lot more in common than they realize, yet they still seem to find each other repulsive). And the world of process is not that different. There are a lot of parallels between the differing factions of the business process movement, and those that one can observe in religion.

If you have been trained in UML, then that is what you want to use to model (everything must fit into that UML metamodel); if you grew up with IDEF, then all models appear as though they should be constructed around Inputs, Outputs, Controls and Mechanisms (or some other similar flavor). If Rummler Brache was your thang, then you favor the deployment flowcharts and swimlanes associated with the technique. Whether you have been brought up on LOVEM, BPMN or simple Fortran flowcharts, then the world is often colored by your original christening. It is only when you have been around for a while that you can see the benefits of the different approaches.

Putting all of that slightly different way, and maybe I am stating the obvious – a little knowledge can be dangerous. And in the world of business process, that is certainly the case.

As people search around for the meaning of life (or process) they discover different disciplines (new techniques and approaches). Sometimes, they become converted to a new religeon (say Pi Calculus, or conversational interaction loops of ActionWorflow) and feel it incumbent on themselves to act as missionaries, recruiting new sheep to the fold. Those that dont agree with them are clearly wrong, or misguided, or even worse, seditious. I suppose the point I am making is that while every branch of religion needs its evangelists, fundamentalism tends to alienate potential parishioners. And the problem with religion is that, for most people, once they have got some of it, they tend to shun all other approaches.

So by now, I hope you understand that I see the world of business processes as a pretty broad church. Personally, I am keenly interested in all process related innovation. But I don’t see that as a restrictive covenant that stops me from looking at, or even trying to explain, approaches that do not conform to some purists definition.

Indeed, I believe that it is only when you contrast different perspectives on a business process that you really understand it. You need to be able to step outside the box and see it for what it is. You need to be able to examine the interactions on one hand, and then flip it all around to look at the sequence flows; to look at what is required of the process and separate that from how it is achieved. With luck, the new BPDM metamodel from the OMG will enable the analyst to step around these different perspectives, sharing information between different modeling tools and techniques, without loosing the fidelity of the information.


3 Responses to Business Process and Religion – Evangelism – Yes; Fundamentalism – No

  1. workflow says:

    True albeit a bit extreme. One of our partner companies which specializes in Business Process Analysis ensures all of its consultants actually are certified in multiple techniques before they talk to clients. In a way it is like learning a language (spoken or programming) you never really have a true appreciate for communication until you learn a second one.

  2. Derek Miers says:

    Craig – I couldn’t have put it more accurately … your last sentence is spot on.

  3. […] But it goes deeper than that. We see so-called “experts” exhorting people to adopt one process modeling technique and ditch all others (see <a href=””>this note</a> As Craig points out in his comment “In a way it is like learning a language (spoken or programming) you never really have a true appreciation for communication until you learn a second one.” (corrected typo). […]

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