As many of my regular readers will know by now – I joined Forrester Research in February 2010, and subsequently left in 2015 to take up a role with Structure Talent
Just happened to notice a mailing today from the folks at BizAgi talking about the ability to publish BPMN models to SharePoint.
BizAgi have been providing a free BPMN Modeling tool for a year or so now … around half a million people worldwide have downloaded the tool and make use of it. And as I have said before, I believe it is one of the best modeling tools available on the market (free or paid for). The drag and drop, “intelisense” UI is worth a look anyway and should give every other Process Modeling tool a run for their money.
The addition of a SharePoint publishing option is great – especially when you consider the other wide selection of import-export options, which include Word, PDF, Visio, XPDL, Web, and Wiki. The Web publishing mechanism is pretty cool, as is the presentation mode (allowing you to step around the process with a full screen presentation option, accessing all attached information and embedded docs, etc).
Not bad for a free tool. People often struggle with this “free” business model – just where do they make their money? Well, they also sell a fully featured BPMS which is available at several levels – an Xpress Version (limited to a 100 users), and all the way up to an Enterprise-scale BPM Suite. My understanding is that since they started giving away the modeling tool their business has exploded.
Coming back to the implications of the SharePoint publishing option, users can now push their content to their own communities of users. They can share their processes within the enterprise – at the click of a button. Of course there are going to be implications for SharePoint Administrators (setting up appropriate file structures), but in the end, users are now getting highly dynamic HTML, delivering a compelling experience to the business person.
For more information – check the Resource Center.
While the choice of dance partner was a little surprising, the desire for a liquidity event in the Lombardi management team was there to see long ago. They touted an IPO around this time, but in the current market that was always going to be difficult. My guess, and it is a guess, is that the VC funders wanted to cash out, and they pushed for a trade sale. And given we don’t know the price paid (although it may come out over time), and then discount the several rounds of VC funding … the true price will be hard to tell.
Looking at the other potential suitors – I don’t think Oracle could swallow another one so soon; Microsoft is not into Java based vendors; Adobe, have their own play and it would be hard to see the synergies; SAP … hmmn, if I had to pick one that would have been it. Of course, IBM would have been high on the list also.
From Lombardi’s point of view, as others have pointed out, IBM has the broad based clientele. This will give them room to grow and leverage an existing, widespread sales force that is tightly integrated with the market place. I am sure there will be frustrations along the way, but the methods and techniques developed by the Lombardi team are exemplars to the industry.
As I have said to many other vendors, when people buy BPM products, they buy the promise of success. And I am sure Lombardi’s success in the market is as much down to that aspect as it is their leading technology stack. They help their customers understand how they will succeed in meeting their business objectives (rather than touting the beauty of their technology stack).
For IBM, Lombardi brings that cachet in the market place – in my opinion one of the real leaders. But digesting the new acquisition and building new value will be challenging (and for Lombardi, being digested will not necessarily be the easiest of experiences). But I am not sure they can continue to claim that the Human/Content/Integration-centric BPM products belong in separate buckets – in the end, they are all about people and systems working more effectively together. I agree with folks like Neil Ward-Dutton that there is a high degree of overlap at the technology level. Maintaining a reasonable segmentation of products against perceived client needs always starts to look shaky no matter which vendor you look at.
For the customers – well those that don’t like IBM will continue to not like IBM and will wonder why they went this way. But to a large extent, they will be locked in. Others will rejoice in the fact that two existing suppliers now become one. On balance, I don’t see a massive decamp.
For the competitive BPM vendors – I should imagine it is champagne all around. On the one hand it proves their value (once the price becomes known). On the other, Lombardi getting swallowed up just removes one difficult competitor. Dealing with them as part of the IBM value proposition is probably easier than dealing with them as independents.
Other major technology vendors will sit up and take notice and may start looking for complementary acquisition targets. My guess is that Microsoft and SAP will perhaps buy someone that seems to fit. I think the Microsoft SharePoint value proposition is a little suspect (unless they bolt in a robust process platform … because Windows Workflow Foundation just doesn’t cut it – see my white paper – SharePoint as a Strategic Weapon – available free on P5 of the White Papers section of the BPM Focus web site). SAP has struggled to communicate a viable product story for anyone other than existing SAP application users.
For the Lombardi team – there will inevitably be a certain degree of fragmentation. Some will run for the hills, and others will stay. I cant see Phil Gilbert heading for the beach any time soon. Anyway, I am sure that the odd glass of Champagne (or in Phil’s case, excellent Pinot Noir) will be raised to toast the new home.
Bigger Gains to be Made!
Ensuring Greater Commitment and Engagement!
Individuals from within the respective business units will not be intimately involved, and as a result, they will see it as somebody else’s solution. On the other hand, if you empower teams to design a new future – one that meets the needs of your target customers, and at the same time propels the organization into a stronger competitive situation (more efficient, lower cost, faster, safer, etc), then they will rise to the challenge. The challenges are their challenges; the changes are then their changes; the improvement initiative is their improvement initiative. Why? Because people really do want to do a better job; they want to feel that their jobs are safe, etc.
A Different Container
Maintaining The Focus
On the BPM Focus web site, you can find our research paper exploring the implications, holes and joys of attempting broad-based BPM deployments using SharePoint. It is on Page 5 of the White Papers area (you will need to be registered to access the paper … free of course)
A short summary/excerpt:
After a summer of doing other things (including a lot of house maintenance), I am back into the swing of things and working on a White Paper around how the emergence of SharePoint is affecting the BPM industry.
I will be exploring the issues associated therewith, the different sorts of integrations, the future of BPM linked with this MS “Swiss Army Knife” (as Rashid Kahn described it on Jim Sinur’s post).
So I am interested in any and all views associated with SharePoint and the world of Business Process. I will be exploring the different levels of maturity of SP users, the claims and aspirations of MS in this domain and the potential for long term leverage in the end-user community.
Of course, it will be best if folks could comment on this blog for all to see the sources, and I will post a copy of the white paper here as well in a few weeks time. All references and perspectives that I end up referencing I will of course acknowledge.
I must say at this point, I am fairly underwhelmed by the MS notion of “workflow” but it is still early days in my research.
While talking about the Obama stimulus package, Warren Buffet recently said “You Can’t Make A Baby In A Month By Getting 9 Women Pregnant” (he was referring to the fact that some things take time). And continuing on that theme, this article asserts that neither do many small incremental improvements make for “Business Transformation” – changing the culture takes time!
In his blog a few weeks back, Phil Gilbert raises a number of important questions: (paraphrasing)
- What is Culture – and why can’t we change our BPM behaviors?
- Why do BPM people promise fast incremental, continuous improvement, and then go and start every program by ‘boiling the ocean?’
- How do we get from “Project” to “Program”?
He was talking about the fortitude required to take BPM to the long term – where the (existing) culture is the single biggest impediment. One could interpret Phil’s post as suggesting that cultural change is akin to “boiling the ocean” (attempting to fix everything at once); a strategy that is destined to fail.
But in order to move beyond putting a band-aid on a broken process (Project to Program), you need to take a step back and really set out to engage the hearts and minds of the business itself. And that implies challenging the established behaviors – creating a new vision of how to run the business – one where Process is part of the bloodstream; where the customer is king and effective processes deliver the great experiences they expect. Moreover, it also means challenging the way in which the organization is run (using processes to manage rather than just managing processes); indeed every facet of how the organization delivers value to its stakeholders.
Just because the new tools and technologies of BPM allow fast incremental, continuous improvement as a means of business change, does not mean we should do this everywhere – we shouldn’t! Sure, to get the initial project up and running, you need to stick to the core 30% of functionality that delivers 70% of the value and then iterate from there, spiraling toward better performance and a better fit with the underlying business need.
But getting the attention of the organization (taking the BPM challenge to the wider enterprise) and changing the established behaviors requires different tactics. Modeling the desired behaviors again and again just wont do it. Or putting it another way, endlessly tweaking existing processes within the current architecture fails to deliver – what you will get is “Better Sameness” not “Transformation”. Hoping that the pain of it all will enable the organization to develop an inner moral strength – one that is powerful enough to overcome the challenges associated with this transition misses the opportunity to re-energize.
The greatest obstacle to culture change is that once a culture has developed, the assumptions that led to it are so deeply engrained, that no one recognizes them and therefore, no one challenges them. In order to change a culture, it is first essential to identify the right underlying assumptions of the current culture and challenge them head on – before trying to implant a new culture.
It’s Wells – not Oceans!
So, what to do? Well, the good news is that a big, transformational vision does not involve “boiling the ocean”. The best way is to ‘Find a Well’ (the analogy being the Well of Life needs no external drivers – it is a life-giving source).
I have spent many years as a business strategy consultant helping organizations find effective, long-term, sustainable business strategies. I help them find a Well that shareholders, suppliers, customers, partners, the market and the community can all draw upon to enrich and energize their business and satisfy their needs.
What do these Wells look like? They are the values that are at the heart of that business area. Collectively, these values give direction, guidance and are rich source of ideas and new ways of doing things. So, we do not need to boil the ocean, just discover what drives and inspires the business and its people to adopt new ways of doing things and developing new behaviors.
In this approach, internal drivers that everyone values (because they see the relevance to their own business and business success) replace externally imposed behaviors (as the means of creating culture). Values come from an eternal spring – energizing again and again – hence sustainability is not an issue.
The even better news for BPM is that it is almost certain that any properly facilitated Business Strategy Workshop should lead to a Transformational Vision (the Well), with “Great Customer Experiences” as the source of Competitive Advantage. Why is this good news for BPM? – because Great Customer Experiences rely on carefully designed Business Services, supported by effective Business Processes that provide the foundation for staff in delivering these experiences.
At last – BPM and Incremental Improvements!
A full program will then spring from the facilitated development of the transformational vision and values. Now, having begun with the development of a transformational vision it is possible to build a program of projects; driven from the same source and fully aligned with the agreed business strategy. Those projects are built and driven by the business themselves; for the business.
However, as each individual project is taken forward the power of BPM technology then becomes clear. BPM allows business process developers to re-iterate their designs and carry out successive re-designs – all aligned with this vision. The Center of Excellence (or IT function) provide some of the resources for those projects, but the real work, on the behaviors of the employees and the experience delivered to the customers, is carried out by the people in the business. Since they are involved in designing their own processes to support their customers, they develop a much stronger sense of ownership.
When it comes to cultural change, it is just not possible to impose a solution. You have to engage the business properly, which means winning their hearts and minds. Start with fast incremental improvements using BPM whilst convincing yourself you are being ‘business driven’ and you will end up with better sameness. Others will ask whether it worth all that effort?
On the other hand, begin with a transformational vision and your program will be truly business driven and energized. You can then move toward that vision, using the full power of BPM technology, as you continuously improve your new services and new ways of working. And your customers will become raving fans (and your staff will like it too)!