Process and Content - which one trumps the other

In Kiran Garimella’s BPM Blog “Paper, paper, everywhere, but nothing intelligent to read” he responds to an earlier posting by Bruce Silver’s
BPMS Watch » More on BPM and ECM, Kiran points to the need to put content in perspective … a good idea. I had a pretty similar discussion at a workshop last week where I gave my slightly more cynical view.
I would suggest that you should be able to focus on the needs of the process without getting too wound up in the coordination mechanisms of the process (i.e. the implementation details we refer to as “documents”). This little passage was from an article I put together a couple of years back entitled “The Split Personality of BPM” (the title of my upcoming book … but more of that later).

… While all of this sounds a little academic and vague, let us consider an oft quoted but real life example. In the frothy days of Business Process Re-engineering, we heard all about Ford

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